We want all of our customers to be pleased with their purchase! If the product you purchased directly from Jo+Jax is not what you expected, please return it to us for a refund or exchange. The product must be returned unworn with Jo+Jax tags attached, in re-sellable condition, within 30 days from the date of purchase. Soiled, worn, damaged or laundered items may not be returned. All returns are inspected upon receipt. Please note, you will be responsible for the return freight charge. The only freight charges that are refunded would be for a product that has a manufacturer’s defect, or if we have shipped your order incorrectly. There are no returns or exchanges on final sale merchandise.
OUR RETURN POLICY WILL BE EXTENDED TO 60 DAYS FROM DATE OF PURCHASE DURING THE HOLIDAY SEASON (For purchases made during November & December).
Please follow the instructions below to ensure your refund or exchange:
- Please address the return to: Jo+Jax Returns, 139 Fulton St. #515, New York, NY, 10038
- Please fill out the return form (see below to download form) and include it with your return.
- Please include the packing slip.
- We STRONGLY suggest that you:
- Return the package by a carrier that can track your return. The selection of return carriers is up to you.
- Insure the parcel for the full value. Jo+Jax is not responsible for packages in transit from you to us.
Refunds will ONLY include original FREIGHT charges to you and carrier charges back to us if the return is due to a manufacturer’s defect or due to a shipping error on our part. Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above). Jo+Jax is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as item requested is currently in stock. When an exchange has been processed and is being shipped out, a $5 shipping charge will be applied to the original credit card used for purchasing (International shipments are priced individually, based on customer location).
Any item purchased at a trade show is final sale once the booth has closed at the end of the event. No refunds, exchanges, or returns allowed. Only product with a defect in craftsmanship or material will be replaced, if Jo+Jax is notified within 30 days.
Click here to download the return form.